Faculty & Staff: Technical Support
General Technical Support
Search for a solution to your problem at the UTO Help Center
Submit a problem online for the CTEL Technical Support team
Blackboard Support
Find a solution on the Blackboard for Instructors wiki
Technology Support Matrix
The following table provides information about whom to contact for what and how.
| IT Support Service | Responsibilities | How to Request Help |
| CTEL Technology Support Analyst (TSA) | Technology emergencies that need immediate attention (issuees that prevent faculty from working)
Training on CTEL-specific software/hardware Equipment needs/consultations Collaboration and meetings with other TSAs and University Technology Office (UTO) staff Inventory |
Downtown Phoenix 8am-5pm, M-F: cteltsa@asu.edu 24/7: (602) 543-HELP Polytechnic |
ASU 1:1 Technology Studios | Troubleshooting hardware, software, operating system, security, and networking issues for laptop users | Hours and Locations |
| ASU Help Desk | 24/7 support for the following
|
http://uto.asu.edu (602) 543-HELP (480) 965-6500 |
| ASU Computing Sites | Assistance with student accounts, E-mail, Blackboard, ASU-endorsed software | Hours and Locations by Campus
|
| Tk20 | Documentation, training, and technical support for students, faculty, staff, and cooperating teachers | 8am-5pm, M-F: tk20support@asu.edu |
| Intel Multimedia Lab (West campus) | Student multimedia and digital video production
Assistive technology Document scanning |
Location: CLCC 206 ctellab@asu.edu (602) 543-8262 Online Schedule |
| Teaching Resource Library (West campus) | Check-out print resources for educators
Check-out digital cameras, tripods, laptops, and PDAs SMARTBoard demonstrations |
Location: CLCC L1-20 (602) 543-6376 |
| Division Administrative Assistants | Technology resources and supplies for faculty
|
Division I Loland Hays Vida De Luna Division II |
| CTEL Web Development and Communications | Web site design and programming for the following sites | Web Request Form |